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Data Conversion Services

Our Data Conversion service was created to provide a reliable and convenient data transfer path from your current environment to the eDistrict Unified product set. This service is performed in several steps.

Step One: First our team analyses your current systems data structure
Step Two: Test current data integrity using Validation/Verification techniques
Step Three: Establish a baseline of critical information required for each module to be implemented.
Step Four: Build a conduit that allows data to be piped from your current environment to the eDistrict SIS application

Information that is typically moved from your current file formats and existing applications include Biographical, Attendance, Scheduling and Grade Reporting. Whether you are moving a simple table from Excel or transferring massive amounts of data from a variety of packages, our services and conversation methodology will save you both time and money.
The cost of data conversion is based on the types of data, number of school years and number of student records to be converted. Contact your Sales Consultant for further information.

Training

The most important aspect of implementing a new Student Information System is training. At eDistrict we offer a full range of Training Options to meet your needs. We work with you to create customized agendas and deliver expert instruction in all of the eDistrict Unified modules.

On-Site

On-Site Training is for those clients who prefer the personal approach. A member of the eDistrict Training Team is assigned to work closely with your Staff. Each school implementation team is interviewed; setting goals and establishing a curriculum that will work within your on-site environment. We believe that planning and timing is important to a successful SIS launch. Once the Trainer is onsite a training framework established that is both flexible and effective, customized to your needs. We recommend this option for large classes.

Benefits...

Personalized Topics
Work with your own System and Data
Hands-On practical experience
Using examples that are pertinent to your school
Set block of time prescheduled to ensure maximum benefit

Cost...

(Call for Pricing)

Remote

Virtual Training on specific features or modules, using your data, are provided via the internet at a reasonable cost. Feed back from those using this option indicate the experience to be very interactive and effective. Both an internet and phone connections are required. Recommended for small class size and individuals looking to supplement specific instruction.

Benefits:

No Travel expenses
Maximum flexibility for scheduling Time Blocks – (3 hours to a block).
Option of One on One or Small Group
Instruction when you need it and at your pace
Focus on specific areas of interest

Cost...

Each Block is priced at $300.00

Train the Trainer

Course work geared towards the Onsite Support Center and Training Setup. We offer both Technical and Administrative classes that empower the in-staff trainer to execute, deliver and evaluate each course. Recommended for large schools or school districts that budget a in-house support staff

Benefits...

Training controlled by your staff and customized for your staff
Least cost method - training for one that in turn can train many
Provide hybrid mix of core training in-house with specialized training as required from eDistrict
On-Site expert
One on One instruction

Cost...

On-site Training of 4 blocks (Two Days) $2,000 plus expenses

Support

eDistrict offers a wide range of support alternatives depending on your need and comfort level. We understand that each individual’s medium for effective communication and information requirements are different. In an effort to accommodate these needs our team has developed a support request tracking mechanism that guaranties you request is tracked and resolved. Each of our clients can pick and choose from options such as e-Mail, Chat, FAQ Knowledge Base and Phone Support.

Level One Support –

eDistrict Support Center offers two levels of support services to address the differing needs of schools and districts. Level One support includes the following features:

eMail Support – Response back within two hours 8am to 5pm PST Monday through Friday
Access to the FAQ Knowledge base over the internet
Software updates with implementation notes and effected changes
Monthly Tips and tricks Technical support e-mail

Level Two Support –

Level two support is our premium support product and only recommended for those that require immediate assistance:

Phone Support – Call back within 4 hours 8am to 5pm PST Monday through Friday
eMail Support – Response back within two hours 8am to 5pm PST Monday through Friday
Access to the FAQ Knowledge base over the internet
Software updates with implementation notes and effected changes
Monthly Tips and tricks Technical support e-mail

Premier Support –

The option is recommended for large school districts that have a mission critical need for immediate support on-site. Premier support also includes all of the Level Two features, plus:

Dedicated Onsite Support – eDistrict will provide an onsite support engineer that can double as an in-house trainer

Commitment to excellence

Our support team is well horned on customer service. Each issue or question reported is tracked and resolved using our “state of the art” on-line support system. The system provides a window into incident resolution and escalates resolution depending on the priority assigned. We recognize that our business depends on a quick measured response to our clients needs. In our view each client is partner that helps guide our company vision through subjective feedback. By embracing this philosophy, we believe eDistrict will always be one step ahead of the competition.